Working Student - Customer Support

Founded in 2020 and headquartered in Munich, Snke is transforming healthtech with scalable, data-driven innovation powered by AI and big data analytics. We're experts specializing in large platforms, digital health and software-driven medical technology. By delivering a trusted orchestration layer, Snke empowers healthcare providers, societies, registries, agencies and all partners to deploy cutting-edge solutions for safe and efficient interventions and enhances patient outcomes. Beyond our Munich headquarters, we have core teams in Chicago, Heidelberg, San Diego and Tel Aviv. Snke fosters global collaboration to create technologies that are smart, enabling and holistic-helping healthcare providers deliver meaningful change.

Are you looking for an opportunity to gain hands‑on experience in a forward‑thinking, impact‑driven environment? Join our Customer Support team and help clinical users and hospital IT departments work seamlessly with our software solutions in the field of medical registry technology.

• Collaborate with experienced colleagues across Support and Development to build expertise and explore solution paths
• Handle customer requests via our Service Desk and provide clear, reliable support
• Reproduce and analyze issues by setting up test scenarios in our internal environments
• Support the Customer Support team in daily operations and ongoing improvement initiatives
• Create and maintain knowledge base articles and learning materials to help customers resolve common issues independently
• Gain deep insights into hospital workflows, clinical environments, and the user experience with medical devices and supporting technologies

• Ongoing studies in Computer Science, Electrical Engineering, Medical Engineering, or a comparable field
• Strong customer orientation, analytical thinking, and excellent communication skills
• A structured, reliable, and independent working style
• Fluency in German (spoken and written) and good command of English

• A supportive, international team connected by shared values and a culture of trust
• Meaningful responsibilities with a lasting impact on global healthtech, improving medical decisions and patient outcomes
• Flexible working hours and a hybrid work model within Germany
• Parking garage and secure underground bike storage
• Subsidized company restaurant and in-house café
• Regular after-work, team, and company events
• Centrally located, modern workspace with a 212 m² rooftop terrace

Ready to apply? We look forward to receiving your online application including your earliest possible start date.